In this case study, SugarCRM showcases how Barnardos Australia, a charity supporting over 14,000 families, embarked on a significant digital transformation. Facing challenges managing extensive data across nine disparate platforms, leading to information silos and duplicated work, Barnardos sought a unified solution. By implementing SugarCRM, integrated with Liferay, they successfully replaced their old systems with one powerful, flexible platform. This transition streamlined workflows and delivered critical information to staff and families precisely when needed. Key results include enabling faster, more accurate government reporting, which eased funding acquisition, and supporting improved strategic planning, ultimately deepening their community impact and fostering better outcomes for v

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