Case Study
Baptist Memorial – Reducing MTTR with Automated Schedules and Escalations
Targeted notifications: Auto- matically delivers notifications based on schedules Reducing MTTR: Removing manual call outs and escalation procedures has dropped their mean time to resolve. HIGHLIGHTS xMatters (IT management) engine PRODUCT PROFILE Healthcare INDUSTRY CASE STUDY coverage 12647 ALCOSTA BLVD., SUITE #425 SAN RAMON CA 94583 USA | P: + 1.877.962.8877 CENTRAL COURT 25 SOUTHAMPTON BUILDINGS, LONDON WC2A 1AL UK | P: + 44