For Registrar Mary Swartz, the applause said it all. Her student counselors at Old Dominion University were completing their training in the new registration application, and the simplicity of the process compelled them to show how much they appreciated having a better tool for incoming freshmen to use. “We didn’t even get many questions during the session because it was so intuitive for them,” she explains. But the path to this point wasn’t always clear. For starters, the staff needed to confirm the right approach before convincing decision makers that the update was even necessary. One critical criterion was ensuring that a system and strategy was in place so that any new application or module could be deployed and scaled without requiring an individual evaluation or

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