EXECUTIVE SUMMARY CASE STUDY SHARE THIS ? ? ? ? ? Business Objective • Upgrade customer authentication technology in the online and mobile channels The Problem • Relying on hardware devices alone did not shield customers or the bank’s mobile app from fraud • Multi-password system frustrated customers, generated helpdesk traffic Results • Full compliance with new regulations • Positive feedback from customers • Reduced helpdesk traffic and fewer hardware devices to manage • To date, 30% of customers have been migrated BANK SWITCHES FROM HARDWARE TO SOFTWARE AUTHENTICATION This bank focuses heavily on innovation and technology to provide a trusted customer experience that balances online and mobile security with ease of use. In 2016, the bank launched a proje

Join for free to read