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Bank increases service levels and accuracy, decreases cycle times

Bank increases service levels and accuracy, decreases cycle times

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Bank increases service levels and accuracy, decreases cycle times Case Study | Financial Services | Westfield Bank The Challenge Across Westfield Bank and its 12 branches, paper was becoming a problem. While data was safe and accessible in the Fiserv DNA ™ core banking system, related documents were paper-based. This led to slow processes and long customer wait times. Meanwhile, employees were chasing paper instead of helping customers – or g

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