Case Study Objective Implement a single universal solution to monitor the bank’s entire infrastructure, applications and business services to improve service levels, reduce risk and lower costs Approach Adopted a proactive strategy, liaised with several IT vendors and chose a supplier based on strict selection criteria IT Matters • Provides a centralised and fully integrated monitoring and management platform, enhancing visibility across the IT infrastructure, applications and business services • Offers a single window for all alerts and real-time reporting, delivering a stable, end-to-end monitoring capability • Automates inventory, real-time discovery and dependency mapping, accelerating incident, problem, change, asset and business service management Business Matters •

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