Overview Banca Popolare di Sondrio is one of Italy’s old est cooperative credit banks. The company employs 2,600 people and operates more than 330 branches across the country. Challenge Banks must do more than ever before to keep pace with consumer demands. Customers now expect to be able to manage their accounts online, by phone, in branches and on mobile devices, and their appetite for new services is growing. At the same time, executives require increasingly detailed analytics and reporting to make savvy business decisions and combat fierce competi - tion from rival firms. Furthermore, banks must frequently adjust their operations to conform with constantly evolving industry regulations. Milo Gusmeroli, Vice President at Banca Popolare di Sondrio explains: “We are under

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