Ballarat Health Services (BHS) is the principal referral hospital in the Grampians region, an area of 48,000 square kilometres extending from Bacchus Marsh to the South Australian border. BHS provides tertiary acute services, subacute, residential, mental health, ambulatory and community services across 12 campuses. The service has a total of 785 beds and over 4000 staff. Its regional Integrated Cancer Centre was established in 2013. Getting the basics right Duplication of work, the burden of dealing with manual processes, inconsistent award interpretation and the difficulties having ‘no source of truth’ as not all data is housed on one system were all key issues facing the Ballarat Health Services, according to manager payroll and rostering systems Amy Everard. Finance and

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