New Operational Approaches I’m a software engineer, but I was hired to bridge the gap between our engineering teams and our application support staff. It was an experimental position. The idea was that I would sit down with feature engineers, learn about the intricacies of their applications and efforts and relay this information to application support so they could get ahead in shaping out the support they’d need to provide for new features being delivered to our customers. The experiment went well, and its initial success led to the creation of a site reliability engineering (SRE) team, which I became a part of. The core objectives of the SRE team were to make sure our microservices were ready for production by adhering to readiness standards that were developed by the team. This

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