Y ou Get One Chance to Make a First Impression We have to get everything right because the website is often the first point of contact with the university for both internal and external users. If it isn’t displaying and functioning correctly or taking too long to load, the user experience suffers, and this can have severe repercussions for the USD community. For example, we have an online directory with profiles and pictures of faculty and staff that is also a gateway for various online tools and services. Instead of operating separate access points for individual areas within our system, we manage permissions at this central location. If our website fails or otherwise underperforms, our people can’t do their day-to-day work. USD’s website is also an information portal for p

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