© 2013 by The Enterprise Strategy Group, Inc. All Rights Reserved. Overview Here in the cloud era, the suppliers of Software-as-a-Service (SaaS) applications and IT-enabled Services (ITES) that supplement outsourcing face a series of challenges, including: ? First-generation SaaS and ITES solutions were developed with largely fixed feature sets in mind, which served the first-mover customers who typically operated such solutions in busines

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