Market Operating Services Limited (MOSL), the market operator for England's non-household retail water market, sits at the heart of a complex ecosystem serving over 1.2 million customers and handling 90,000 daily transactions. As the central body ensuring smooth operations, competition, new entrants, and performance commitments, MOSL collaborates with retailers, wholesalers, customers, and stakeholders to drive market improvements. For over seven years, partnering with Academia’s Smartdesc division, MOSL leveraged Academia software to optimize Azure costs, driving cloud efficiency through automated resource scaling, predictive analytics for spend forecasting, and strategic IT growth that reduced expenses while enhancing performance and scalability.

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