OVERVIEW Healthcare Services Company Saves Millions Annually by Integrating Trouble Ticketing With thousands of servers in its IT infrastructure, the healthcare services group needed a more efficient way of tracking backup cycles, both to resolve backup issues and to meet compliance requirements. By using Veritas APTARE IT AnalyticsTM to capture and consolidate all its backup information, the company has streamlined its backup reporting process, freeing up time for more root-cause analysis, while competently demonstrating compliance to internal and external auditors. TRACKING BACKUPS WAS A FULL-TIME JOB The healthcare services company was spending too much time recording backup status. For every failed cycle, a technician had to manually note how effectively and quickly failed cy

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