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Avis Europe - Customer Care Training

Avis Europe - Customer Care Training

Walkgrove
Pages 1 Pages

We were engaged by Avis Europe to assist them in the development of four modules covering Car Pick Up, Car Return, Monthly Rentals and Administration. Working from rough course layouts originally created by Avis France, we then had to create an engaging storyboard featuring the experiences of various customer characters to allow Avis rental-station based employees to understand not just a simple hire transaction, but what to do in almost ever

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