Benchmark PM Patient Self Scheduling Benchmark PM completely eliminated the back and forth process of booking appointments; cutting their phone calls and redundant work down tremendously. The website inquiry allowed patients to “simply book an appointment that suits them, whenever and wherever they are at the time, and viola” . Technology Challenges Aviation and Occupational Medicine’s previous web-based scheduling solution would allow patients to request appointments but the actual scheduling process was still manual for the clinic. This was time consuming for both the practice and patients as they waited for conrmation of their requested appointment. Operational Challenges Delayed appointment conrmations resulted in increased phone calls for the front desk sta to book appointmen

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