This case study explains how Avia Storage, described as Israel’s largest self-storage company with 13 branches, partnered with AllCloud to implement and optimize Salesforce Service Cloud and Sales Cloud to address fragmented systems, heavy manual work, limited reporting, and the lack of a unified customer view (page 1). The solution centered on centralizing omnichannel communications, including WhatsApp and Facebook Messenger, adding automated customer identification and routing, building custom workflows with guided steps and validations, and integrating with existing systems such as Priority and C3X PBX, plus integrating with PelleCard for payments to improve data flow and accuracy (pages 1–2). Reported results include operating in a single system for customer interactions, reduced platf

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