Average Booking Time Reduced From 150 To 90 Seconds
Average Booking Time Reduced From 150 To 90 Seconds
4 PagesAddison Lee CASE STUDY Average Booking Time Reduced from 150 to 90 SecondsAn ongoing project by Addison Lee to overhaul its legacy IT systems and build a new enterprise IT architecture, integrating new custom-built dynamic scheduling applications with Cognito iQ’s strategic mobile communications solution. At a cost of £1.5m, this project enabled Addison Lee to grow its fleet by 200% (1,000 vehicles) whilst increasing backroom staff by jus
