CASE STUDY AUTOMOTIVEDue to a strong knowledge base based on historical data the chatbot was able to support the website users right from the beginning with a high automation rate, which is continuously increasing as the bot learns from every interaction. In times of skill shortages, a chatbot on the career website can provide an enormous competitive advantage, because the first impression is an important prerequisite for the applicant to decide if he wants to apply for the position at all. If a question is encountered for the first time, an agent is automatically added to the conversation and Chatbot James suggests the most viable answer. That drastically reduces the waiting time for users, frees time for the HR team to address more complex issues and guides users faster and more efficie

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