Case Study Capsule © 2017 CompuCom. All rights reserved. Automotive Manufacturer Benefits from Improved User Experience and Significant Cost Savings The North American subsidiary of a Japanese car company, this client combines product sales, service and coordinating functions in North America. It is responsible for distribution, marketing and sales of several automobile brands, power sports products such as motorcycles and all-terrain vehicles and power equipment products including lawnmowers, snow blowers and generators. The client’s North American region encompasses operations in the U.S., Canada and Mexico. Challenge Management of the car company’s North American division was dissatisfied with the level of deskside support services delivered by another IT service p

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