Automobile Protection Corporation (APCO) Results • Maintained consistent service levels despite a growing workforce and call volume. • Impr oved speed-to- answer times, with 98% of all calls now answered in 30 seconds or less, in turn eliminating related customer complaints. • Continual training and skills advancement, combined with a more positive work environment, contribute to higher agent retention. Opportunity Automobile Protection Corporation (APCO) is a leading marketer and administrator of extended vehicle service contracts, warranties, and other related products sold primarily by automobile dealers located throughout the United States. The company markets its products using its widely recognized EasyCare and GWC brands, as well as other private label automobil

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