Case Study Business NHS Shared Business Service (SBS) provides services to the U.K. National Health Service (NHS). It has developed a shared services business model that enables huge economies of scale to be achieved, as well as innovation and best practice solutions to improve services for the NHS. Challenge • Establish highly scalable platform to support 12x business growth • Accelerate delivery of reports to end user clients • Improve performance meeting client KPIs Solution • Automated execution of applications using advanced business rules • Out-of-the-box finance and accounting process templates • Centralised monitoring of end-to- end business processes Results • Scalable business operation that has grown to support over 300 NHS Trusts • 96% improvement in staff prod

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