Case Study

Automatic and online: The Belastingdienst’s state of the art solution for social welfare claims

Automatic and online: The Belastingdienst’s state of the art solution for social welfare claims

Pages 4 Pages

Capgemini delivers a customer-centric, intelligent benefits- processing system for the government of the Netherlands. The Situation In 2003 the Dutch Government decided to consolidate its social welfare provision by making the Belastingdienst, the Dutch Tax and Customs Administration, a clearing house for social welfare benefits - Toeslagen. Previously, claims for the cost of childcare, rent or health care were processed and paid by di

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