Unilabs supplies diagnostics services to the private and public health care sector. The company employs 900 specialists in radiology and biomedi- cal analysis. Every year Unilabs sends 800,000 invitations to its patients, and according to the law these invi- tations must be sent in the form of a letter. Therefore Unilabs employees end up spending many hours in the mailing room instead of the labora- tory. Unilabs is a health care company,

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