Case Study
Automated mortgage application handling drives better customer service
The solution Incoming mortgage appli- cation documents are scanned or imported while the DOCUMENTS solution “reads” the documents (by interpreting and extract- ing the data). The software is then able to classify the documents into different groups. At VACU, mortgage applications are automatically classified into 140 different document types, in compari - son to its previous solution which provided only five high- level groups. DOCUM