Situation: Herrick relies on its DocuWare enterprise content management system to store and retrieve packing slips, but manually docu- ment handling and data entry was too slow and produced too many errors. Lack of timely access to packing slips had the potential to negatively impact customer service. The Problem: Herrick Industrial Supply’s customer service staff has difficulty digitizing packing slips and other customer documents, so they could be stored and retrieved from the company’s DocuWare document management system. Without an efficient, digital system in place, the Herrick staff would have to wade through hundreds of files while a customer waited for response to a shipment inquiry. The Solution: Automate packing slip scanning and document uploading and profiling by integratin

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