Auto Insurance Provider

2 Pages

BACKGROUND This American auto insurance provider sells car insurance directly to consum- ers online and over the phone, offering services to nearly 90 percent of the U.S. population in 40 states. They employ more than 2,500 employees in 16 offices nationwide. CHALLENGE This customer was looking for a CRM system to alleviate business pains that in- cluded customer and agent interactions and inefficient processing of calls. Their agent interacti

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Case Study Transforming Auto Insurance

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