Sweden-based Aim4Knowledge traditionally provided training services to IT and service management companies as a consulting firm. But several years ago, leadership decided to start creating training course content around ITIL (Information Technology Infrastructure Library). The goal was to help businesses demonstrate compliance, measure improvement, and align IT services with the needs of their organizations. “We knew we had to deliver the content electronically, ” says Pelle Råstock, founder and product manager. “At first we made PDFs out of existing print materials, but quickly realized this was cumbersome and didn’t lend to updating the content. More importantly, we needed more interactive content to truly deliver our ITIL courseware in the very best way and serve our stu

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