1 Case Study Audatex Business issue The company engaged Accedian as the existing networking monitoring and troubleshooting tools were not delivering the optimal Mean Time to Resolution (MTTR) value that Audatex/AUTOonline required. They sought a form of continuous monitoring that offered historical traffic and performance data as well as ex-post analysis insights. They also were seeking 360° visibility from the network layer all the way up to the application layer. Case Study Audatex About Audatex Audatex/AUTOonline is a market leader in the automotive industry, providing a complete software-as-a-service (SaaS) platform that serves those businesses trading used and damaged vehicles, including financial service providers and fleet operators. Established over 50 years ago an

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