THE CHALLENGE AHS wanted to provide the main answering position with a comprehensive, enterprise-wide directory solution accessible using an operator console. The solution had to allow for centralized attendant service and provide paging and access to on-call schedules. AHS also wanted to implement a speech-based auto attendant to provide 24/7 directory service. The system had to be updated automatically using HL7 and have the capability of replication, thereby allowing each site to process calls for each other. Finally, the system needed to provide web access to both directory information and on-call schedules while allowing for departmental administration of on-call scheduling. THE SOLUTION AHS went through an extensive RFP process and selected Spok to deliver a comprehensive

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