THE CHALLENGE Thousands of people rely on Parkland Health & Hospital System every day for everything from routine checkups to emergency treatment at one of the world’s leading trauma centers. With services that also include the second largest civilian burn center in the U.S. and a Level III Neonatal Intensive Care Unit, the organization needed a flexible, dynamic communication infrastructure that could handle the complexities involved with helping a large, mobile staff effectively coordinate patient care. “We are the backbone of communications for the health system, which includes more than 11,500 employees, and over 800 beds, ” said Prentiss Wright, Call Center director. For years, Parkland relied on overhead paging, radios, and manual procedures to communicate with physicians and

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