At Mercy, Pharmacy Automation Boosts Safety, Efficiency and Satisfaction Overview Mercy Medical Center turned to automation to enhance patient care while increasing the efficiency of pharmacy operations. Implementing the ROBOT-Rx system reduced cart fill labor by 75 percent, freed pharmacy and nursing staff for more hands-on clinical activity, and enabled Mercy to implement new pharmacy based services generating $138,000 in revenue. Challenges Mercy Medical Center in Canton, Ohio, is a 476-bed facility with centers of excellence in heart care, stroke care and cancer services, and the county’s only center for robotic surgery. Until 2006, Mercy’s pharmacy operations consisted of a 48-hour manual cart fill on Monday and Wednesday, and a 72-hour cart fill on Friday. Three ni

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