Case Study

ASAP Reduces Call Volume and Decreases 9 - 1 - 1 Response Times, Saving Lives

ASAP Reduces Call Volume and Decreases 9 - 1 - 1 Response Times, Saving Lives

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© SunGard Public Sector LLC It’s late at night and a local 9-1-1 dispatcher receives a call from an alarm company to report a burglary in progress in a local home. The dispatcher enters the details into the computer-aided dispatch (CAD) system, which sends a team of officers to the address to apprehend the suspect. When the officers arrive at the house, something doesn’t look right; there’s no activity to be seen in the house. The hou

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