The Arbinger Institute is a global training, coaching, and consulting firm helping individuals, teams, and organizations shift from the default self- focus referred to as an inward mindset to the others-inclusive focus of an outward mindset. Founded in 1979, Arbinger’s programs and methodology are based on 45 years of research in the psychology of human behavior and motivation and over 35 years of experience working globally with organizations in the corporate, healthcare, education, government, public safety, and nonprofit sectors. Success Story: Arbinger Institute Challenge When the Arbinger Institute’s VoIP contract was coming up for renewal, James Prince, Director of IT Infrastructure, realized it was time to consider other options. “Our previous system left a lot to be desir

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