Aral (Germany) The Challenge The gas station company Aral been the subject of several mergers and acquisitions. The Solution Inevitably, restructuring followed and, soon after, the company appointed The Ken Blanchard Companies German affiliate Voss+Partner to arrange team-building workshops in the Fleet Classic Customer Service (FCCS) department, a branch of the company that arranges centralized billing services for corporate clients owning several vehicles. The objective of the workshop was to evaluate both groups as a team and develop them accordingly, so they ultimately acknowledged each other as equal partners who could contribute collectively toward the success of the new department. Team-building workshops were planned for 12–14 participants. Throughout the entire workshop,

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