www.sunrisesoftware.com Ensuring ITIL alignment Ensuring that pension payments are made correctly and on time to retired workers is an obligation of most private and public sector employers. Aquila Heywood’s leading pension administration software is therefore business-critical to ensuring customers can swiftly handle volumes of data and payments to members effectively. By implementing Sunrise IT Service Management Software, Aquila Heywood has been able to adopt an ITIL process-driven approach to its customer support with a knowledge-based self-service portal and supporting the transformation of its business KPIs in order to meet changing customer needs. Aquila Heywood Case Study By using Sunrise and following ITIL best practice we’re able to deliver the highest level

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