Nexcom helped a leading telecommunications company respond to diminishing market share by applying CSX best practices and leveraging AI-driven business intelligence through RevealCX. This enabled the company to gain actionable insights into customer interactions and operational performance across 15 contact centers in 10 global markets. Nexcom’s solutions improved decision-making, enhanced customer experience, and strengthened competitive positioning, supporting over 21,000 employees managing a wide range of services including fixed line, mobile telephony, internet, and digital television worldwide.

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