Challenge To support growing demand, Anker had to constantly send valuable technical staff to install and update the software on customer systems or servers. Besides being time- and cost-intensive, this approach also limited the speed and number of deployments the company could effectively support at a given time. Some of Anker’s customers were also allowing suppliers to remotely access and use their Seacrew software, which further complicated support efforts. It became clear that a web-based version of the Seacrew software was required. “All of our customers were asking for a web-based version, so we knew we had to do it,” says Mr. Arnold Tepper, Software Developer, Anker Seacrew Software. “There were important advantages for us in terms of reaching new customers and reducing

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