Case Study

Angels the Costumiers

Angels the Costumiers

Case Study: Angels the Costumiers AT A GLANCE: SITUATION: • 3 locations with more than 100 handsets • Need for reliable voice quality during high volume Halloween period in retail store • Need to easily find the source of voice quality problems reported by users • Need to avoid downtime for consistent customer service SOLUTION: • MarWatch fault & performance management software • MiVoice Business • MiVoice Border Gateway RESULTS: • Detec

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