An enterprise telecom provider was running a highly successful employee referral program using Amplifinity, and wanted to add an additional program fo
An enterprise telecom provider was running a highly successful employee referral program using Amplifinity, and wanted to add an additional program fo
1 PagesCHALLENGES Due to the magnitude of the program required, their main challenges were centered around creating a simple, streamlined program that would not measurably increase employee workload or create unhappy customers. 1. With a large customer base, they were concerned about program scalability. 2. They did not want the program to create a high volume of customer service calls from customers who wanted to know the status of referrals or i
