Feb 2016 exciting times... infinite possibilities... VISUAL SUPPORT An app to prevent customer downtimewww.infinite.com BUSINESS CHALLENGE Prompt and efficient after-sales customer service is as important to a business’ success as are innovative and unique products. Merely a sale of the product does not determine a brand’s reputation as a reliable partner. How well the customer is taken care of after a sale, makes a lasting impression. For an efficient and quick customer service, it is imperative for businesses to understand their customer’s complaint thoroughly and accurately, so they can recommend the best possible solution. In most cases, the helpdesk and the customer are geographically separated by large distances, which may result in a delay in solving the customer’s

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