Amtrak Passenger Station – Van Nuys, CA CASE Study Products for People and the Places They Go ® At the end of April 2013, the Customer Service Counter at the Amtrak Van Nuys, Calif. station was completely remodeled to Amtrak’s latest design. The new counter not only offers improved ergonomic features for employees and customers, but accommodates new IS technologies for the rail service, ticket reservation and boarding pass printing. In the new layout, Amtrak selected a custom QtracCF call forward system to handle the increased passenger traffic that the station has experienced in recent years. Amtrak needed a solution that enabled CSR’s to call passengers to the service window from a single-line queue, as well as direct passengers waiting in a second self-serve queue to a Quik-Tr

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