www.nice.com About American Airlines American Airlines (American) is one of the world’s largest commercial airlines. Together with its regional partners, the airline operates an extensive international and domestic network with an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has nine hubs in the United States: Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, DC. American operates contact centers worldwide, with nine international and five US domestic locations, as well as remote home-based representatives. A total of approximately 6,500 agents provide airline reservations and customer support on a 24/7 basis. American contact centers have an annual contact volume o

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