Case Study
Airline reservations and customer support
About Americ An Airlines American Airlines, American Eagle and American Connection serve 250 cities in 40 countries with an average of more than 3,400 daily flights. The combined network fleet numbers more than 900 aircraft. American’s Web site, AA.com, provides users with access to check and book fares, in addition to personalized news, information and travel offers. In support of this, the company’s nearly 4,000 U.S. Reservations Represen