Amelia in Action A selection of stories from organizations adopting IPsoft’s cognitive agent, Amelia3 2 Amelia is IPsoft’s conversational AI platform. Her mission is to deliver best-in-class service to customers, fully automating human-to-human interactions and process execution. Like a human, Amelia communicates using natural language and can respond to customers’ emotional states. Unlike a human, she can hold thousands of conversations in parallel. Why is Amelia different? Conversational Intelligence Amelia stands out through her ability to not simply understand the words we use, but also their intended meaning. In contrast to pattern-matching platforms, Amelia can comprehend like a human and get straight to the point. As Amelia detects customers’ moods, she is also able to ada

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