Overview Amdocs provides software and services for service providers in the communications, me­ dia, and entertainment industries. Its extensive number of products and portfolios enable ser­ vice providers to simplify and personalize the customer experience, harness and capitalize on data, stay ahead of the competition with new digital services, and improve operational effi­ ciency. Amdocs’s Customer Experience Sys­ tems solution delivers real­ time integration from the device to the network, removing traditional barriers to service and system convergence, and enabling enriched customer experiences. Challenge Amdocs aimed to increase its production sta­ bility and stem revenue leakage. It also wanted to avoid the need for high-cost fixes when it detected issues in production, an

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