1 CASE STUDY Alpiq Situation Sector FACT24 Version FACT24 Client since Solution Key benefits Client statement Initial situation Client 1 Energy FACT24 ENS advanced 2013 ? Flexible solution with high availability and fast, competent customer service. ? Scenario-based and ad-hoc alerting with or without telephone conferences via various channels ? End-to-end encrypted communication via the incorporated Business Messenger TrustCase ? The company‘s own telephone crisis reporting centre where employees can report problems and events directly. ? Incident documentation in accordance with auditing requirements Werner Meier Head of Group Security & Business Continuity Manage- ment «As the person responsible for cri- sis management, the probability of an occurrence is not the decis

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