Overview Allied Motion Technologies Inc. is a global company that designs, manufactures, and sells precision and specialty motion control com- ponents and systems used in a broad range of industries. Its primary target markets are the vehicle, medical, aerospace and defense, elec- tronics and industrial markets. Challenge T o create more efficiency in managing IT que - ries from its end users, Allied Motion looked for an automated service desk management solution. This would channel all requests into one central location, instead of to different places via email or phone. Daniel Capeleiro, IT Technician with Allied Motion, explains: “Our company is growing, and we felt that we needed more structure around our service desk processes. We did not have a sufficient overview of in

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