Case Study

Allianz Tiriac Asigurari

Allianz Tiriac Asigurari

Case Study Summary Customer: Allianz-Tiriac Asigurari Headquarters: Bucharest, Romania Industry: Insurance Product(s) Replaced: No previous contact center solution Number of Users: Agents: 17 Business Users: 10 Challenge: To build a modern, integrated contact center, with high quality monitoring tools in order to provide best customer care services. Product(s) Deployed: Customer Interaction Center ™ (CIC) Intera

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