Share this Allianz Taiwan Life Insurance Co. Ltd. No bot—this smart, social virtual assistant connects with customers like a local Business challenge Allianz Taiwan Life Insurance Co. Ltd. sought innovative new technologies to bring higher levels of customer service to a mobile and connected generation of customers. Transformation Meet Allie, an AI-powered virtual assistant that connects with customers in a very human way. Allianz wanted a mobile assistant solution that worked across platforms to better serve customers. Using IBM ® Cloud TM and IBM Watson ® Assistant, Allie can field 80 percent of the company’s most frequent customer requests —for real help in real time. “IBM Cloud with Humix allowed us to avoid any security or regulatory issues by keeping customer data

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