Alectra supports M&A growth strategy with ServiceNow
Alectra supports M&A growth strategy with ServiceNow
2 PagesCUSTOMER STORY Industry: Utilities Location: Ontario, Canada Size: 1,600 employees Alectra supports M&A growth strategy with ServiceNow Self-service adoption by end users Establishes enterprise-wide foundation for service fulfillment Consolidates multiple legacy IT service desks 75% Alectra Utilities aggressively grows its business through mergers and acquisitions Over the last several years, Alectra Utilities (Alectra) has aggressively pursued mergers and acquisitions (M&A) to grow its local electricity distribution business. To effectively execute this strategy, Alectra needs to onboard acquired businesses quickly and efficiently, breaking down organizational silos and creating a “One Alectra” experience. To support continued growth, Alectra needed an enterprise servic
